INVESTOR CHARTER - RESEARCH ANALYST (RA)

A. Vision and Mission Statements for Investors

Vision: Invest with knowledge & safety.

Mission: Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

B. Details of business transacted by the Research Analyst with respect to the investors

• To publish research report based on the research activities of the RA.
• To provide an independent unbiased view on securities.
• To offer unbiased recommendation, disclosing the financial interests in recommended securities.
• To provide research recommendation, based on analysis of publicly available information and known observations.
• To conduct audit annually.
• To ensure that all advertisements are in adherence to the provisions of the Advertisement Code for Research Analysts.
• To maintain records of interactions, with all clients including prospective clients (prior to onboarding), where any conversation related to the research services has taken place.

C. Details of services provided to investors (No Indicative Timelines)

Onboarding of Clients:

• Sharing of terms and conditions of research services.
• Completing KYC of fee-paying clients.

Disclosure to Clients:

• To disclose, information that is material for the client to make an informed decision, including details of its business activity, disciplinary history, the terms and conditions of research services, details of associates, risks and conflicts of interest, if any.
• To disclose the extent of use of Artificial Intelligence tools in providing research services.
• To disclose, while distributing a third party research report, any material conflict of interest of such third-party research provider or provide web address that directs a recipient to the relevant disclosures.
• To disclose any conflict of interest of the activities of providing research services with other activities of the research analyst.
• To distribute research reports and recommendations to the clients without discrimination.
• To maintain confidentiality w.r.t publication of the research report until made available in the public domain.
• To respect data privacy rights of clients and take measures to protect unauthorized use of their confidential information.
• To disclose the timelines for the services provided by the research analyst to clients and ensure adherence to the said timelines.
• To provide clear guidance and adequate caution notice to clients when providing recommendations for dealing in complex and high-risk financial products/services.
• To treat all clients with honesty and integrity.
• To ensure confidentiality of information shared by clients unless such information is required to be provided in furtherance of discharging legal obligations or a client has provided specific consent to share such information.

D. Details of grievance redressal mechanism and how to access it

Investor can lodge complaint/grievance against Research Analyst in the following ways:

Mode of filing the complaint with research analyst:

In case of any grievance / complaint, an investor may approach the concerned Research Analyst who shall strive to redress the grievance immediately, but not later than 21 days of the receipt of the grievance.

Mode of filing the complaint on SCORES or with Research Analyst Administration and Supervisory Body (RAASB):

• SCORES 2.0 (a web based centralized grievance redressal system of SEBI for facilitating effective grievance redressal in time-bound manner) https://scores.sebi.gov.in
• Two level review for complaint/grievance against Research Analyst:
  • First review done by designated body (RAASB)
  • Second review done by SEBI
• Email to designated email ID of RAASB.
• If the Investor is not satisfied with the resolution provided by the Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through online conciliation or arbitration.

With regard to physical complaints, investors may send their complaints to:

Office of Investor Assistance and Education,
Securities and Exchange Board of India,
SEBI Bhavan, Plot No. C4-A, 'G' Block,
Bandra-Kurla Complex, Bandra (E), Mumbai - 400 051

E. Rights of investors

• Right to Privacy and Confidentiality.
• Right to Transparent Practices.
• Right to fair and Equitable Treatment.
• Right to Adequate Information.
• Right to Initial and Continuing Disclosure - Right to receive information about all the statutory and regulatory disclosures.
• Right to Fair & True Advertisement.
• Right to Awareness about Service Parameters and Turnaround Times.
• Right to be informed of the timelines for each service.
• Right to be Heard and Satisfactory Grievance Redressal.
• Right to have timely redressal.
• Right to Exit from Financial product or service in accordance with the terms and conditions agreed with the research analyst.
• Right to receive clear guidance and caution notice when dealing in Complex and High-Risk Financial Products and Services.
• Additional Rights to vulnerable consumers - Right to get access to services in a suitable manner even if differently abled.
• Right to provide feedback on the financial products and services used.
• Right against coercive, unfair, and one-sided clauses in financial agreements.

F. Expectations from the investors (Responsibilities of investors)

Do's:

• Always deal with SEBI registered Research Analyst.
• Ensure that the Research Analyst has a valid registration certificate.
• Check for SEBI registration number: Please refer to the list of all SEBI registered Research Analyst which is available on SEBI website.
• Always pay attention towards disclosures made in the research reports before investing.
• Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
• Before buying/ selling securities or applying in public offer, check for the research recommendation provided by your Research Analyst.
• Ask all relevant questions and clear your doubts with your Research Analyst before acting on recommendation.
• Seek clarifications and guidance on research recommendations from your Research Analyst, especially if it involves complex and high risk financial products and services.
• Always be aware that you have the right to stop availing the service of a Research Analyst as per the terms of service agreed between you and your Research Analyst.
• Always be aware that you have the right to provide feedback to your Research Analyst in respect of the services received.
• Inform SEBI about Research Analyst offering assured or guaranteed returns.

Don'ts:

• Do not provide funds for investment to the Research Analyst.
• Don't fall prey to luring advertisements or market rumors.
• Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
• Do not share login credential and password of your trading, demat or bank accounts with the Research Analyst.

Vision: To provide transparent, accurate and timely research recommendations that empower investors to make informed decisions in securities markets.

Services Provided:

• Research reports and recommendations on securities
• Technical and fundamental analysis
• Market insights and investment strategies
• Risk assessment and portfolio guidance

Investor Rights:

• Right to receive timely and accurate research reports
• Right to disclosure of any conflict of interest
• Right to fair treatment and professional conduct
• Right to lodge complaints and seek redressal
• Right to transparency in fee structure

Investor Responsibilities:

• Verify registration status of Research Analyst with SEBI
• Read all terms and conditions before subscribing
• Make independent investment decisions
• Understand that past performance is not indicative of future results
• Keep all login credentials confidential

Grievance Redressal:

For any complaints or grievances, please contact:

Grievance Officer: Deepak Dhanwani
Email: masterchartists@gmail.com
Phone: +917893329442

MOST IMPORTANT TERMS AND CONDITIONS (MITC) of Research Analyst (RA)

1. These terms and conditions, and consent thereon, are for the research services provided by the Research Analyst cannot execute/carry out any trade (purchase/sell transaction) on behalf of the client. Thus, the clients are advised not to permit RA to execute any trade on their behalf.
2. The fee charged by RA to the client will be subject to the maximum of amount prescribed by SEBI/ Research Analyst Administration and Supervisory Body (RAASB) from time to time (applicable only for Individual and HUF Clients).
   • The current fee limit is Rs 1,51,000/- per annum per family of client for all research services of the RA.
   • The fee limit does not include statutory charges.
   • The fee limits do not apply to a non-individual client / accredited investor.
3. RA may charge fees in advance if agreed by the client. Such advance shall not exceed the period stipulated by SEBI; presently it is one quarter. In case of pre-mature termination of the RA services by either the client or the RA, the client shall be entitled to seek a refund of proportionate fees only for the unexpired period.
4. Fees to RA may be paid by the client through any of the specified modes like cheque, online bank transfer, UPI, etc. Cash payment is not allowed. Optionally the client can make payments through Centralized Fee Collection Mechanism - CeFCoM managed by BSE Limited i.e. currently recognized RAASB.
5. The RA is required to abide by the applicable regulations/ circulars/ directions specified by SEBI and RAASB from time to time in relation to disclosure and mitigation of any actual or potential conflict of interest. The RA will endeavor to promptly inform the client of any conflict of interest that may affect the services being rendered to the client.
6. Any assured/guaranteed/fixed returns schemes or any other schemes of similar nature are prohibited by law. No scheme of this nature shall be offered to the client by the RA.
7. The RA cannot guarantee returns, profits, accuracy, or risk-free investments from the use of the RA's research services. All opinions, projections, estimates of the RA are based on the analysis of available data under certain assumptions as of the date of preparation/publication of research report.
8. Any investment made based on recommendations in research reports are subject to market risks, and recommendations do not provide any assurance of returns. There is no recourse to claim any losses incurred on the investments made based on the recommendations in the research report.
9. The SEBI registration, Enlistment with RAASB, and NISM certification do not guarantee the performance of the RA or assure any returns to the client.
10. For any grievances:
    • Step 1: The client should first contact the RA using the details on its website or Email contact details.
    • Step 2: If the resolution is unsatisfactory, the client can also lodge grievances through SEBI's SCORES platform at www.scores.sebi.gov.in
    • Step 3: The client may also consider the Online Dispute Resolution (ODR) through the Smart ODR portal at https://smartodr.in
11. Clients are required to keep contact details, including email id and mobile number/s updated with the RA at all times.
12. The RA shall never ask for the client's login credentials and OTPs for the client's Trading Account Demat Account and Bank Account. Never share such information with anyone including RA.

OPTIONAL CENTRALISED FEE COLLECTION MECHANISM (CeFCoM):

This initiative by SEBI aims to ensure that investor payments are securely directed to legitimate SEBI-registered advisors. It enables investors to track all payments made to SEBI-registered advisors. Investors can request a link for CeFCoM from registered Research Analysts and can make payments using various methods.

Protecting Yourself from Social Media Scams in the Securities Market

The emergence and widespread adoption of social media have transformed our methods of connecting and sharing information. Unfortunately, some entities exploit Social Media Platforms (SMPs) to lure and deceive unsuspecting investors.

Common Scam Tactics:

• Unsolicited Invitations: They often send unsolicited links to join WhatsApp Groups (such as VIP Groups or Free Trading Courses).
• Fake Profiles: These entities create fraudulent profiles that present them as experts in the securities market.
• Impersonation: Frequently, they impersonate SEBI-registered intermediaries, well-known public figures, celebrities, CEOs, or MDs.
• Fake Testimonials: They mislead investors by showcasing fabricated testimonials from group members.

Guidelines for Investors:

• Engage only with SEBI-registered intermediaries and utilize authentic trading apps.
• Verify the registration status of entities with SEBI before making any investments.
• Conduct transactions solely through the official trading apps of SEBI-registered intermediaries.
• Investors should only communicate through the genuine social media handles of SEBI-registered entities.

Tips to Reduce Risk of Stock Market Scams via Social Media:

1. Search for the Research Analyst's name at SEBI's official website.
2. Obtain the email address and phone number of that Research Analyst.
3. Communicate regarding products and services exclusively through the email address provided on the SEBI portal.
4. If the Research Analyst responds from the same email address, you can be assured you are communicating with a genuine SEBI-registered professional.
5. If they respond from a different email address, disregard the communication, as they may be impersonators.

DISCLOSURE & DISCLAIMER

Market Risks Warning:

"Investment in securities market are subject to market risks. Read all the related documents carefully before investing."

Loss Possibility:

Market risks may result in partial or permanent loss of investments under certain market conditions.

Illustrative Purposes:

Securities mentioned are for illustration only and are not recommendations.

SEBI Registration:

Registration granted by SEBI and certification from NISM do not guarantee the performance of the intermediary nor assure returns to investors.

Past Performance:

Past performance is not indicative of future results.

Educational Purposes:

The information on social media is for educational purposes, not investment advice. Investors should consult their advisors before making decisions.

Risk Associated in Open Positions:

Our recommendations may be open, we may not provide any stop-loss or target price in securities recommendations. This will cause a huge loss on your portfolio in adverse market conditions or company events.

SEBI Specified Mechanism:

All fee payments for research services must be made through online mode and in "Deepak Dhanwani" Bank account. Payments made outside this mechanism are not considered as payment for services under SEBI regulations. No grievances in this regard will be entertained by SEBI or its recognized regulatory bodies.

No Warranties:

The Research Analyst does not guarantee the accuracy, results, or reliability of content on its website, including merchantability, suitability, and non-infringement.

Exercise Caution:

We provide research analysis and specific securities recommendations but do not offer portfolio management services, personal account handling, profit sharing, or risk-profiling-based investment advisory services.

Important Notice:

Report any unethical practices to our compliance team:

Email: masterchartists@gmail.com
SEBI Toll-Free Number: 1800 22 7575 or 1800 266 7575

Disclosures of all material information - MR. DEEPAK DHANWANI INH000023348

Business Activity: "MR. DEEPAK DHANWANI" is engaged in the business of Research Analyst activities by providing Buy/Sell/Hold calls or other ratings defined to their clients. Registered as a Research Analyst under SEBI (Research Analyst) Regulations, 2014. SEBI Reg. No. INH000023348

Disciplinary History: There has been no instance of any Disciplinary action, penalty, etc. levied/passed by any regulation/administrative agencies against MR. DEEPAK DHANWANI INH000023348 and its Partners and associates.

Terms & Conditions of issuance of Research Report:

The Research report is issued to the registered clients. The Research Report or Research recommendations is based on facts, figures, and information that are considered true, correct, and reliable. The information is from publicly available data or other sources believed to be reliable.

The report or recommendations are prepared solely for informational purposes and do not constitute an offer document or solicitation to buy or sell or hold or subscribe for securities or other financial instruments for clients.

Risk Disclosure:

MR. DEEPAK DHANWANI INH000023348, its partners, employees, officers, and its affiliates are not responsible for any loss or damage that may arise to any person for any nonchalant error in the information represented in the research report.

Investors may lose his/her entire amount or Investments or portfolio under certain market conditions. The research report does not take into account any specific investment objective, goal, or financial situation or any specific needs and objectives of any specific individual.

Conflict of Interest Disclosures:

• MR. DEEPAK DHANWANI INH000023348 or its research analysts don't have any direct or indirect financial interest in the subject company at the time of publication.
• No actual ownership of 1% or more securities of the subject company.
• No compensation received from the subject company in the past twelve months.
• Have not managed or co-managed public offering of securities for the subject in the past twelve months.
• No compensation received for investment banking, merchant banking or brokerage services from the subject company.
• The research analyst has not served as an officer, director, or employee of the subject company.
• Not engaged in market-making activity for the subject company.

Important: There is no avenue for claiming losses incurred based on the recommendations in the research report.

TERMS AND CONDITIONS

These Terms and Conditions, along with privacy policy or other terms ("Terms") constitute a binding agreement by and between DEEPAK DHANWANI, ("Website Owner" or "we" or "us" or "our") and you ("you" or "your") and relate to your use of our website, goods (as applicable) or services (as applicable) (collectively, "Services").

By using our website and availing the Services, you agree that you have read and accepted these Terms (including the Privacy Policy). We reserve the right to modify these Terms at any time and without assigning any reason. It is your responsibility to periodically review these Terms to stay informed of updates.

The use of this website or availing of our Services is subject to the following terms:

1. To access and use the Services, you agree to provide true, accurate and complete information to us during and after registration, and you shall be responsible for all acts done through the use of your registered account.
2. Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials offered on this website or through the Services, for any specific purpose.
3. Your use of our Services and the website is solely at your own risk and discretion. You are required to independently assess and ensure that the Services meet your requirements.
4. The contents of the Website and the Services are proprietary to Us and you will not have any authority to claim any intellectual property rights, title, or interest in its contents.
5. You acknowledge that unauthorized use of the Website or the Services may lead to action against you as per these Terms or applicable laws.
6. You agree to pay us the charges associated with availing the Services.
7. You agree not to use the website and/or Services for any purpose that is unlawful, illegal or forbidden by these Terms, or Indian or local laws that might apply to you.
8. You agree and acknowledge that website and the Services may contain links to other third party websites. On accessing these links, you will be governed by the terms of use, privacy policy and such other policies of such third party websites.
9. You understand that upon initiating a transaction for availing the Services you are entering into a legally binding and enforceable contract with us for the Services.
10. You shall be entitled to claim a refund of the payment made by you in case we are not able to provide the Service. The timelines for such return and refund will be according to the specific Service you have availed or within the time period provided in our policies (as applicable).
11. Notwithstanding anything contained in these Terms, the parties shall not be liable for any failure to perform an obligation under these Terms if performance is prevented or delayed by a force majeure event.
12. These Terms and any dispute or claim relating to it, or its enforceability, shall be governed by and construed in accordance with the laws of India.
13. All disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts in VISAKHAPATNAM, ANDHRA PRADESH.
14. All concerns or communications relating to these Terms must be communicated to us using the contact information provided on this website.

Intellectual Property:

All content, research reports, analysis, and recommendations are the intellectual property of Master Chartists Research. Unauthorized use, reproduction, or distribution is strictly prohibited.

Service Interruption:

We strive for uninterrupted service but do not guarantee continuous availability. We are not liable for service interruptions due to technical issues, market holidays, or force majeure events.

Privacy:

We respect your privacy and protect your personal information. We do not share your data with third parties without consent, except as required by law.

REFUND POLICY

We prioritize our customers and are dedicated to delivering the highest quality services.

Important Notice:

It's important for our clients to understand that we cannot provide a return assurance or guarantee on our calls, which means we cannot issue refunds on subscriptions, regardless of clients outcomes.

Once a service is subscribed to and payment is completed, it cannot be cancelled or refunded under any circumstances. If a client is dissatisfied for any unforeseen reason, they are welcome to reach out to us for guidance and support.

No Refund Policy:

We will make every effort to enhance satisfaction in such instances. However, any request from a client to cancel a service or receive a refund will not be accommodated.

Before Making Payment:

We strongly encourage our visitors and potential clients to:

• Review all information regarding our services and the support we provide to clients.
• Familiarize themselves with our Terms and Conditions.
• Read our Privacy Policy and Refund Policy.
• Understand that refunds are not possible under any circumstances.
• Check our past performance and attend demo sessions to figure out the quality of services being offered.

Digital Services:

Kindly notice: Since we offer digital services, once you avail the service, you don't have a provision to claim for a refund. However, you are always free to check our past performance as well as attend demo sessions in order to figure out the quality of services being offered.

Exception Cases:

While our general policy is no refunds, we understand exceptional circumstances:

• Technical Issues from Our End: If services are not provided due to technical issues on our part, refund will be proportionate to the service downtime. Must be reported within 24 hours.
• Duplicate Payment: If payment is made twice for the same subscription, full refund of the duplicate amount within 7-10 business days.
• Service Not Activated: If subscription is not activated within 48 hours of payment, full refund upon request.

Non-Refundable Situations:

• Change of mind after subscription activation.
• Trading losses incurred based on recommendations.
• Market conditions or performance of recommendations.
• Partial utilization of subscription period.
• Violation of terms and conditions leading to termination.

Contact for Refund Queries:

Email: masterchartists@gmail.com
Phone: +91 7893329442

GRIEVANCE REDRESSAL MECHANISM

SEBI Registration Details:

Registered Name: MR. DEEPAK DHANWANI
Type of Registration: Research Analyst
Registration Number: INH000023348
Validity: Sep 22, 2025 - Sep 21, 2030
Trade Website: www.Masterchartistsresearch.com

Registered Office Address:
D NO 8 4 4 1, Gayathri Towers, A Block, Ground floor, Flat No 13, Doctor's Colony Road, Pedawaltai, VISAKHAPATNAM, ANDHRA PRADESH, 530017

Contact Details:

Designation	Name	Contact
Principal Officer	Deepak Dhanwani	+91 7893329442 masterchartists@gmail.com
Compliance Officer	Deepak Dhanwani	+91 7893329442 masterchartists@gmail.com
Customer Support	Deepak Dhanwani	+91 7893329442 masterchartists@gmail.com
CEO	Deepak Dhanwani	+91 7893329442 masterchartists@gmail.com

Working Hours:

Days: Monday to Friday
Time: 11:00 AM to 5:00 PM
Note: Support team is unavailable on Saturdays, Sundays, and public holidays.

How to File a Complaint:

Step 1: Contact Us Directly

If you are dissatisfied with our services (as promised but not delivered), kindly raise your initial complaint to:

• Email: masterchartists@gmail.com
• Phone: +91 7893329442

Step 2: SEBI SCORES Portal

If the issue remains unresolved after 7 days or if you are still not satisfied with our response, you have the option to escalate your concern to SEBI through the following channels:

• SEBI SCORES Link: https://scores.sebi.gov.in
• SEBI ODR Link: https://smartodr.in
• SEBI Toll-Free Number: 1800 22 7575 or 1800 266 7575

Step 3: SEBI Office Addresses

You can also write to any of the SEBI Office Addresses or use the SCORES mobile apps:

• SCORES iOS App - Available on App Store
• SCORES Google Play Store App - Available on Play Store

Resolution Timeline:

• Acknowledgment: Within 24-48 hours of receiving complaint
• Investigation: 3-7 business days depending on complexity
• Resolution: Within 21 days from receipt of grievance

Our Commitment:

We are committed to:

• Address all complaints seriously and professionally
• Maintain confidentiality of complaint information
• Provide fair and unbiased resolution
• Continuously improve our services based on feedback
• Ensure no retaliation for filing genuine complaints

Important Links:

Check SEBI Registration: Click Here

Visit Investor Charter & Complaint Table: Available on our website